GRS Recruitment is working in partnership with a well-known Forex Brand who is searching for a German Speaking Customer Success Officer to join the team. The successful candidate will be responsible for working closely with clients and will have a great understanding of the flow of data around the financial markets. If you are looking to join a top-tier employer, then reach out to Hayley Buckle at GRS Recruitment for more information.
MAIN DUTIES AND RESPONSIBILITIES
- Assist clients worldwide through live support
- Answer emails, assist with the opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high-level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
CANDIDATE PROFILE
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered a major advantage
- Native German and excellent knowledge of English language is a must
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
Hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.