Join our dynamic client, a leading Forex Trading company based in Limassol, as a German-speaking Customer Support Specialist. This is an exciting opportunity to be part of a forward-thinking organisation that values dedicated professionals. The company specialises in Forex trading and fintech solutions, providing innovative services to clients worldwide. If you have a background in customer support within Forex or fintech, this could be the perfect role for you to further your career while working in a vibrant, multicultural environment. If you meet the above criteria and are eager to join a reputable Forex trading company, we invite you to apply today. Take the next step in your career by submitting your application with us now!
DUTIES AND RESPONSIBILITIES
-
Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
-
Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
-
Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
-
Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
-
Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
-
Support content quality through proofreading and translation services as needed
CANDIDATE PROFILE
-
Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
-
Professional-level English proficiency required.
-
Enthusiasm about customer service and problem-solving.
-
Excellent verbal and written communication abilities.
-
Demonstrated commitment to ethical conduct and professional integrity.
-
Willingness to commit to long-term career growth and professional development.
-
Collaborative team player with adaptable interpersonal approach.
-
Strong analytical thinking and problem-solving abilities.
-
Advanced competency in MS Office applications.
-
Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory
COMPANY BENEFITS
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.