On behalf of our client, a start-up company based in Limassol, we are seeking an experienced and driven Head of Account Management. This company offers a B2B service and are a platform aggregator within the iGaming industry.
The successful candidate will have a deep understanding of the iGaming industry, excellent relationship-building skills, and a proven ability to manage and grow key accounts. Sounds interesting and exciting? Send your CV to us today to be considered!
MAIN DUTIES AND RESPONSIBILITIES
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Leadership and team management: Lead and mentor the account management team, setting performance goals and providing guidance to ensure client satisfaction and account growth.
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Client relationship management: Develop and maintain strong relationships with key clients, serving as their main point of contact and ensuring that their needs are met and expectations exceeded.
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Account strategy development: Create and implement strategies to enhance client retention and grow existing accounts, identifying opportunities to upsell and cross-sell additional services.
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Client success: Ensure that clients are maximizing the value of our products and services, working closely with them to understand their business objectives and align our solutions to meet those needs.
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Issue resolution: Act as the escalation point for any client concerns, resolving issues promptly and effectively to maintain high levels of client satisfaction.
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Collaboration with internal teams: Work closely with sales, product, and technical support teams to ensure the seamless delivery of services and alignment with overall business goals.
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Performance tracking and reporting: Monitor account performance, track key metrics such as client satisfaction, retention, and revenue growth, and provide regular reports to senior management.
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Client feedback and insights: Gather client feedback and insights to inform product development and service enhancements, ensuring that we stay ahead of market needs.
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Industry knowledge and representation: Stay up-to-date on iGaming industry trends, representing the company at industry events, and promoting the company’s brand and services to potential and existing clients.
CANDIDATE PROFILE
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Professional experience: Minimum 4 years of experience in account management, with at least 2 years in a leadership role, preferably within the iGaming industry.
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Industry knowledge: Deep understanding of the iGaming sector, including market dynamics, regulatory requirements, and client needs.
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Client relationship skills: Proven track record of building and maintaining long-term relationships with clients, with a focus on delivering value and driving client success.
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Leadership: Strong leadership and mentoring skills, with experience managing and developing high-performing account management teams.
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Strategic mindset: Ability to develop and execute account strategies that align with business objectives and drive growth within existing accounts.
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Communication skills: Excellent communication and negotiation skills, with the ability to present solutions and services clearly and persuasively to clients and stakeholders.
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Problem-solving: Strong problem-solving skills, with the ability to manage client escalations and find effective solutions that maintain client satisfaction.
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Revenue-focused: Proven ability to identify revenue growth opportunities within existing accounts and drive upsell and cross-sell initiatives.
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Data-driven: Experience using data and metrics to track account performance, identify trends, and inform strategic decisions.
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Adaptability: Ability to work in a fast-paced, dynamic environment, managing multiple client relationships and priorities simultaneously.
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Travel: Willingness to travel for client meetings and industry events as needed.
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.