GRS Recruitment is working in close partnership with a growing Fintech Provider that is searching for a Head of Client Success to join the Management Team in Limassol. For this position, we are looking for a candidate with a passion for delivering a top-tier solution and giving the highest-level service to clients. You will train, manage and support a team and help this business grow on a global scale. If this sounds like the position you have been looking for reach out to Hayley Buckle at GRS Recruitment for more information today.
MAIN DUTIES AND RESPONSIBILITIES
-
Manage, coach, and develop the international team of Success managers
-
Expand existing customer relationships with current clients
-
Onboard and educate new Success Managers
-
Develop optimization strategies that increase the client's engagement with products and services
-
Improve the lifetime value of the client and reduce the churn
-
Establish customer service policies and practices
-
Manage accounts together with the Sales and Support Departments
-
Collaborate with other departments to solve client’s challenges
-
Run analysis and key metrics, measure effectiveness of Success team
-
Constantly enhance the customer experience throughout the onboarding
-
Process, product adoption and client lifecycle
-
Standardize and consistently update the account plan/ success plan documents for the clients to ensure effective and contextual engagement strategies
CANDIDATE PROFILE
-
Solid experience in Customer Service or Customer Success position at Management/ Head level
-
Adaptive management style
-
Individual approach to employees
-
Quick decision-making skills
-
Taking responsibility for outcome of the decisions made
-
Ability to give feedback
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720for further information.