GRS Recruitment is delighted to announce an exciting opportunity for a Permanent Head of Infrastructure to join a reputable Shipping company located in the vibrant city of Limassol. The Head of Infrastructure & Operations is responsible for configuring, monitoring, and maintaining the organization's global network and IT environment. The role encompasses both traditional and cloud-based infrastructure, ensuring high availability, scalability, and security. The position also oversees the service operations function, including the management of the Level 1 Service Desk and delivering IT Outsourcing (ITO) operations, driving operational excellence and alignment with ITIL principles.
DUTIES AND RESPONSIBILITIES
Service Operations Management
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Lead and manage the Level 1 Service Desk team to deliver exceptional support and customer service.
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Develop and implement strategies to optimize ITIL-based incident, problem, and change management processes.
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Monitor service desk performance metrics, ensuring SLA adherence and continuous improvement.
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Oversee IT Outsourcing (ITO) partnerships, ensuring contractual compliance and optimal service delivery.
IT Infrastructure & Support
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Administer, monitor, and optimize hybrid (on-premise and cloud) IT environments.
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Lead the adoption of modern platforms and technologies, including multi-cloud (Azure, AWS, GCP) strategies.
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Drive automation of infrastructure management using Infrastructure as Code (IaC) tools like Terraform and Ansible.
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Implement monitoring tools and strategies leveraging AIOps for predictive maintenance and proactive issue resolution.
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Provide support and strategy for modern productivity tools such as Microsoft 365 and collaboration platforms.
Network Management
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Ensure robust and secure global network connectivity, including SD-WAN and VPN solutions.
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Optimize network performance using software-defined networking (SDN) and advanced traffic management.
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Continuously assess and adopt emerging networking technologies to enhance performance and security.
Server and Cloud Management
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Oversee Windows server environments, including Active Directory and modern alternatives like Azure AD.
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Manage scalable cloud platforms, focusing on Kubernetes, containerization, and microservices architecture.
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Continuously evaluate and enhance cloud resource utilization and costs using FinOps principles.
Disaster Recovery and Business Continuity
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Maintain ownership of disaster recovery and business continuity plans, ensuring alignment with enterprise risk management frameworks.
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Regularly test and validate recovery procedures to minimize downtime and data loss.
Data Backup and Security
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Implement robust backup strategies leveraging modern tools (e.g., Veeam, Druva, Cohesity).
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Conduct regular vulnerability assessments, penetration testing, and security awareness programs.
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Ensure compliance with data privacy regulations such as GDPR, HIPAA, and others as applicable.
IT Policy Implementation and Training
Communication & Working Relationships
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Internal: Collaborate with peer managers, country general managers, and the CTO to align IT operations with organizational goals.
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External: Manage relationships with vendors, MSPs, and cloud service providers.
CANDIDATE PROFILE
Minimum Qualifications
Professional certifications
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Cloud: Azure Solutions Architect, AWS Solutions Architect, or equivalent.
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ITIL Intermediate/Expert.
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Networking: Cisco CCNP, Aruba certification, or equivalent.
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Security: CISSP, CISM, or equivalent.
Experience
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Minimum 10 years in IT infrastructure and operations, with at least 5 years in a leadership role.
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Proven experience with modern cloud platforms (Azure, AWS, GCP) and hybrid environments.
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Strong background in managing outsourced IT services and support functions.
Technical Skills
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Advanced expertise in virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
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Strong scripting capabilities (PowerShell, Python, or Bash) for automation.
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Familiarity with AIOps, observability platforms (Datadog, Dynatrace), and CI/CD pipelines.
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Proficiency in securing and managing modern SaaS and IaaS platforms.
COMPANY BENEFITS
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Competitive salary and discretionary bonus.
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Thirteen Salaries.
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Pension Fund
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Medical Insurance
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Opportunities for professional growth and development.
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A collaborative and innovative startup culture.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
