Head of Tech-Support Team

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#4848

 

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On behalf of our client, an Electronic Money Institution company based in Cyprus, GRS Recruitment are looking for a Head of Tech-Support Team to join their Limassol team. The successful candidate must have demonstrated relevant managerial and customer support experience in a payment solution industry. If you believe you have the necessary set of skills and background as mentioned below, GRS Recruitment look forward to receiving your CV for this Limassol based Product Manager role.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Responding to customers' queries and providing support in a timely and accurate way via phone, email, or live chat.
  • Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps
  • Assisting all client-facing departments and the customer support team where applicable
  • Providing information and educating customers regarding Company’s services and products,
  • Providing quality service and support in a variety of areas including but not limited to Transactions, System/technical troubleshooting, Login/Account issues, and overall general inquiries.
  • Maintaining a balance between company policy and customer benefit in decision making
  • Handling issues in the best interest of both customer and the Company Inform customers about the internal regulations and procedures of the Company,
  • Updating Customer records when necessary
  • Ensuring all duties are done in line with the necessary KYC, AML, GDPR and Due diligence controls Provide top-quality customer support during the entire customer journey
 
CANDIDATE PROFILE
  • A “people person” character.
  • Demonstrated managerial skills and experience.
  • Demonstrated experience in customer support and in a Payment Solutions Industry
  • Experience in B2B Sector.
  • Excellent knowledge of English language (read, spoken, and written) - any additional language will be considered an advantage
  • Ability to maintain high-level performance to reinsure that KPIs and SLAs are met
  • Desire and passion for continuous learning, improvement, and innovation
  • Excellent problem-solving skills, the ability to perform efficient troubleshooting
  • Excellent communication skills and professionalism
  • Great work ethic, self-motivation, and being a team player
 
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call + 357 25 342 720 for further information.

Job Summary
  • icon
    12 January 2023
  • icon
    Permanent
  • 4848
  • Ioulia@grsrecruitment.com
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