On behalf of our client, a well-established Hospitality Group based in Limassol, GRS Recruitment are seeking to recruit a Housekeeper. The Housekeeper will be responsible for the daily servicing and turndown of the guest rooms and cleanliness of the public areas in accordance with established policies and procedure. If you feel you have the necessary skills, please apply today for this Limassol based role.
MAIN DUTIES AND RESPONSIBILTIES
- Provide cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
- Deliver special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
- Provide personalized service and prompt attention to guests from arrival through departure
- Create request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
- Ensure that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
- Maintain knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
- Report any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
- Participate actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued
- Maintain the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
- Report accidents, injuries, unsafe work conditions and/or security issues to supervisors
- Handle Housekeeping equipment and machines with care
- Create service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
- Handover and report all “found item/s” to the appropriate departments
- Perform any other duties as maybe assigned by supervisors
CANDIDATE PROFILE
- At least 1 year working experience in a similar position
- High School graduate will be an advantage
- Strong sense of teamwork
- Attention to detail
- Display high commitment to improving customer service, always strives to achieve Customer satisfaction
- Ability to move, lift, carry, push, pull and place objects on a frequent basis without assistance
- Achieve agreed objectives and accepts accountability for results
- Display a high commitment to delivering results
- Lead others to achieve business objectives
- Communicate effectively
- Display the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
COMPANY BENEFITS
- 13th salary
- 14th salary (eligibility upon completion of 10 months of service)
- Provident Fund
- Sunday Allowance if an employee works on a Sunday
- Night Shift Allowance if the shift falls between 03:00am – 05:30am
- Life Insurance
- Daily meals while on shift
- Colleague’s discounts on hotel rooms, restaurants, and services at our resort
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.