Our client an international payments solutions and banking provider with multi offices worldwide renowned for empowering global ecommerce merchants to focus more on their core business are working with GRS to recruit an Integration Officer in their Malta office. In this role you will work alongside developers in testing phases and ensure all integrations are completed efficiently and to a high standard. If you have the relevant qualifications and want to work for an established company, GRS look forward to receiving your application for this Malta based Integration Officer position.
MAIN DUTIES AND RESPONSIBILITIES
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Work with our customer’s developers in the testing environment, to help them implement company products and services, in accordance with our APIs and technical specifications.
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Answer questions and guide customers (typically via Slack) during their implementation process.
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Troubleshoot reported technical issues or difficulties, identify the root-cause and provide solutions (including debugging of programming codes).
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Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
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Pro-actively monitor the client’s development progress and document all activities until the project is successfully completed.
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Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
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Monitor and support the customer as they transition to the live payment processing environment.
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Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.
CANDIDATE PROFILE
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Previous experience in a customer service / technical support / testing role would be considered an asset.
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Have good interpersonal skills for building relationships with colleagues at all levels.
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Technically minded and be able to problem-solve.
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Able to prioritise and multitask whilst delivering high-quality standards.
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Fluent in English, both written & spoken.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Sarah Miceli, sarah@grsrecruitment.com quoting the above job reference.