IT Support Agent (Tier 1)

icon Limassol
icon IT/Telecoms



On behalf of our client, a group of companies specializing in the Maritime and Shipping Services, GRS are looking for an IT Support Agent (Tier 1) to join their IT Support team in Limassol. Through this job opportunity, the successful candidate will have the chance to enrich their knowledge and acquire hands-on experience in the IT field. If you are looking to join a well-establish and stable organization as the next step of your career, GRS look forward to receiving your application for this Limassol based IT Support Agent (Tier 1) position.
  • Provide “Tier 1” customer support
  • Assist and resolve daily technical issues remotely
  • Activation/Deactivation of the company’s services e.g. Broadband, Telephony, Ship security Alert systems, Email etc.
  • Be able to manage helpdesk tickets in order of priority
  • Manage escalations of tickets to “Tier 2” support as appropriate
  • Maintain documentation of networks, systems and solutions
  • Assist in the troubleshooting of the company’s products and services
  • Assist in the Logistics of the company’s products and services
  • To inform the IT Manager on day-to-day operational matters
  • To respond to customer and suppliers’ general inquiries as necessary and coordinate with the IT Manager.
  • Be able to work on either day shift or evening shifts on a rotational basis
  • To cover colleagues during periods of absence and ensure smooth flow of operations
  • To facilitate the Quality Manager for the most efficient implementation of the ISO 9001:2015 system and the Health & Safety procedures of the Company.
  • University degree in Computer Science or in any other relevant field
  • Previous working experience in an IT Support related role
  • Fluency in English, both written and verbal
  • Excellent customer service skills, excellent telephone manner and strong communication skills both written and verbal
  • Strong organizational and time management skills
  • Ability to work under pressure
  • Strong numeracy skills and attention to details
  • Flexibility to work in shifts (including over night shifts)
  • Attractive remuneration package including a 13th salary and bonus
  • Provident fund
  • Food allowance
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, quoting the above job reference or call +357 25 342 720 for further information.

Job Summary
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    5 December 2022
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  • 4616
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