IT Support Analyst

icon Limassol
icon IT/Telecoms
JOB DESCRIPTION

Ref#3359

 

GRS Recruitment is representing an international Forex company who are searching for an IT Support Analyst to join the team in Limassol. You will provide first and second line technical support to staff and must be able to work whilst communicating with the local IT and Security team locally. The ideal candidate will be a results-driven and reliable individual who is looking to grow with the business through commitment and high-quality work. If you believe you have the requires skills and experience GRS look forward to receiving your application for this Limassol based IT role.
MAIN DUTIES AND RESPONSIBLITIES
 
Onboarding
  • New starter request
  • Process tickets
  • User profiling and setup
  • IT inductions
Offboarding
  • Leaver requests
  • Revoke system access
  • Protection of company Systems
System setup and profile creation
  • Azure Active Directory
  • Provision access groups
  • Active Directory profile creation
  • Active Directory profile deletion
  • Desktop enrolment
  • OU management
  • GPO management
  • Microsoft Office 365
  • Exchange Email
  • 365 group management
  • SharePoint
  • OneDrive
  • Microsoft Teams
  • Zoom
  • Atlassian
  • Jira
  • Confluence
  • LastPass
  • Docusign
  • Azure Defender
  • Endpoint protection
  • Disc Encryption
  • Ransomware protection
  • Peripheral Control
  • Web Control
  • DLP (data loss prevention)
  • Threat detection and cleanup
  • Jira Service Desk
  • Windows 10 / 11 support
  • Windows Server support
  • Linux support
  • VPN setup and support
  • Voip setup, provisioning and support
Operational Support       
  • Local server room
  • Firewalls
  • Switches
  • Wi-Fi
  • CCTV
  • Patch management
  • Racking of servers
  • Changing failed components (HDD, PSU)
  • Power and cooling
Desk Setups
  • Floor walking and troubleshooting issues
  • Patching of data around the office
  • Floor walking to ensure local support
  • Printer support
  • Physical telecoms installation
  • Biometric device setup and support
  • Jira Service Desk ticket processing
  • CRM Support
  • VoIP support
  • Asset Management
  • Inventory
  • Production of online documentation
  • Execution of process and procedures
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
CANDIDATE PROFILE
  • Willingness to learn on the job through apprenticeship scheme as well as working in a fast-paced environment
  • Ability to communicate, convince and challenge.
  • Self-motivated
  • Proactivity, autonomy, self-starter attitude
  • Excellent communication skills with the ability to interact with all levels of the corporate hierarchy.
  • Security / cyber security
  • Windows Support
  • Mac Support
  • Windows Server and Active Directory administration
  • Azure Active Directory
  • VOIP Support
  • Microsoft Windows Environment support experience
  • Basic Support of mobile devices (IOS, Android)
  • Knowledge of computer hardware
  • Basic knowledge of network standards
  • Can do attitude with the ability to work in fast paced demanding environment.
  • Excellent communication skills with the ability to interact with all levels of the organization.
  • BSc/MSc in Information Technology or any other relevant field. (Desirable)
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Annita Paliou, annita@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.

Job Summary
  • icon
    17 May 2022
  • icon
    Permanent
  • 3359
  • annitap@grsrecruitment.com