IT Support Helpdesk

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icon IT/Telecoms



On behalf of our client, an established and growing Forex firm in Limassol, GRS are seeking an IT Support Helpdesk Officer to join their team in Limassol. The successful candidate will handle incoming leads and develop them into clients of the company. If this sounds like the role for you, please reach out to GRS Recruitment for more information.
  • Supports the new hires onboarding by installing, deploying, configuring and troubleshooting end user's equipment, software and apps
  • Acts as the first point of IT contact for any technical issues
  • Resolves requests for technical assistance either in person, ticketing system, or over the phone
  • Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
  • Maintains and supports in-office IT equipment and back-office systems
  • Maintains and tracks IT Equipment inventory stock to support everyday activities
  • Deploys new hardware and software as needed
  • Troubleshoots system and network problems, diagnoses and solves hardware/software faults
  • Ensures that system records and procedures are accurate and current
  • Assists on day-to-day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
  • Assists on day-to-day administration and monitoring of the enterprise back-up systems
  • University degree in Information Technology or a relevant field
  • Previous experience will be considered as an advantage
  • Excellent command of the English language
  • Ability to multitask, prioritize and work independently
  • Strong communication, problem-solving and organizational skills
  • Ability to master new technology quickly and to work in a fast-paced environment
  • Ability to work under pressure efficiently
  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company's performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Annita Paliou, quoting the above job reference or call +35725342720 for further information.



Job Summary
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    1 June 2022
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  • 3628