On behalf of our Client a well-established IT Services provider is working with GRS to recruit a IT Support Technician to join their well-established team in Paphos. The successful candidate will provide 1st. 2nd and 3rd line technical support to Clients. If you have the necessary skills and experience, then GRS are looking forward to receiving your CV for this Paphos based IT Support Technician position.
MAIN DUTIES AND RESPONSIBILITIES
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Install and configure computer hardware, software, networks and applications
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Continuously monitor and maintain systems and networks
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Respond to technical support calls from other staff members or clients and communicate how to resolve issues
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Diagnose and troubleshoot system and network problems, software faults or hardware complications
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Support the roll-out of new applications
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Keep a record of issues, along with solutions, to refer back to in future instances
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Must be a self-starter and able to self-manage a demanding list of priorities as the go-to person in the region for expert IT service and project execution
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Providing 1st, 2nd and 3rd line support whilst utilising excellent customer service skills
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Responsible for support calls within the designated business locations, ensuring they are resolved in line with SLA's
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Ensuring issues are reported immediately through the correct channels
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Act as primary respondent to IT incidents ensuring stakeholders are informed and correct procedures followed.
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Investigating improvements and better ways of working for the business
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Balancing business with security, ensuring risk management is still valid and the business is aware of emerging and evolving risks
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Ensuring daily checks are completed and preventative maintenance is carried out
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Work as a key team member to fulfil support projects and influence/knowledge share proactively amongst the team
CANDIDATE PROFILE
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Bachelor's degree in information technology or computer engineering
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At least 3 years of proven work experience as a technical support engineer
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Knowledge of API and IP-based protocols
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Working knowledge of TCP/IP, Routing, Firewalls, WAN Technologies, VLAN's and DHCP
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Good understanding of MS technology stack: Office 365, Windows 10+, Windows Server 2012+, Active Directory, Azure AD
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Excellent communication and customer service skills
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.