On behalf of an established Forex Broker based in Limassol, with international offices in Australia, GRS are seeking to recruit an Italian Speaking Customer Support Representative. The successful candidate must be a Native/fluent Italian speaker with fluency in English and will either have experience in the Forex industry or will be interested in joining the industry. For this role you must be able to work on rotational shifts until midnight. If you are looking for an opportunity in assisting clients via emails, live chat and telephone as well as training clients on the company’s various platforms then this position would be a great opportunity to work in a varied role for a company who believe in building long term relationships. If you are interested, please apply for this Limassol based Italian Speaking Customer Support Representative role.
MAIN DUTIES AND RESPONSIBILITIES
-
Assisting clients in a friendly, helpful manner via Live Chat, telephone and email
-
Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures
-
Analysing and investigating trades
-
Maintaining the company’s high standard of client communication
-
Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels
-
Handling complaints professionally and courteously
CANDIDATE PROFILE
-
Experience in a Customer Support role from a FX company will be a major advantage
-
Native/ fluent level of Italian is a must both verbal and written
-
Fluent in verbal and written English language is a must
-
Additional languages will be considered as an advantage
-
Working a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including one weekend per month
-
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
-
A high level of professionalism and personal integrity
-
A broad understanding of financial markets and trading, preferably with foreign exchange
-
Enthusiastic ‘can do’ approach to customer service
-
Ability to remain calm and focused in a fast paced environment
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Zoe Andreou, at the following email address
zoe@grsrecruitment.comquoting the above job reference or call
+357 25 342 720 for further information
.