An Electronic Money Institution, licensed by the Central Bank of Cyprus which provides IBAN accounts and KYC identity verification services to eCommerce merchants is looking for Japanese & German Customer Support Specialists to join their new team in Malta. This role combines both customer service tasks and back-office duties. Successful candidates should be able to answer customer’s enquiries and create and maintain the customer’s data in the internal systems. The ideal candidates will be fluent in Japanese & German and have excellent level of English with previous experience working in a support team, ideally with back-office experience. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based Japanese & German Customer Support Specialists role.
MAIN DUTIES AND RESPONSIBILITIES
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Deal directly with client’s enquiries through phone, email and live chat
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Respond promptly to customer enquiries, handling and resolving them accordingly
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Feeding back all suggestions for improvement and market research to senior staff
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Record and maintain customer information in company’s systems
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Daily customer data entry and maintenance
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Work closely with other departments to help deliver exceptional customer experiences
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Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points
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Identify churn risks and additional revenue opportunities
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Work on shift basis, covering weekdays, weekends, and public holidays
CANDIDATE PROFILE
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Previous Client experience/support team and experience in back office working with different systems will be considered as an advantage
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Fluent verbal and written English
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Knowledge of Japanese or German is essential
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Computer literate
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Ability to work shifts in order to cover shift rotation
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Exceptional communication and organizational skills
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Attention to details and procedures
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Ability to multitask, prioritize and manage time effectively
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Positive and collaborative team player
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Knowledge of payments industry will be considered as an advantage
COMPANY BENEFITS
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Excellent base salary
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Private health insurance plan participation
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Performance bonus, including mix of cash and share – based scheme of company stock for outstanding performers
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.