On behalf of our client a renowned gaming company in Malta, GRS is looking for a Japanese speaking Customer Support Agent to join their team to support one of their key clients with their Japanese speaking players across their platforms. If you can speak Japanese fluently and want to join a company with future career development GRS look forward to hearing from you.
MAIN DUTIES AND RESPONSIBILITIES
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Assisting players via chat and e-mail
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Providing a high level of customer service to players
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Maintaining customer focus and responding to customer queries in accordance to company guidelines
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Supporting and guiding customers with all requests and escalating and following up where necessary
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Promoting the brands values and products
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Ensuring a professional working relationship with customers and colleagues
CANDIDATE PROFILE
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Previous experience in customer service or similar position
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A team player with a positive attitude
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Good communication and IT-skills
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Excellent written and spoken skills in both Japanese and English
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You must be over 18 years old and have a clean police record
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Flexible approach to work and ability to work shift including weekends and public holidays
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 2778 0664 for further information.
