A leading Back Office Services Provider is looking for a Junior IT Support to join their team in Malta. You will be responsible for the running of the company’s day-to-day end-user software and hardware support and will work closely with other members of the ICT team, both on minor and major projects. The ideal person will have a good understanding of basic IT terminology and ideally have experience working on an IT help desk. If you feel you are looking to join a leading firm which offers excellent career prospects, GRS look forward to receiving your CV for this Malta based Junior IT Support role.
MAIN DUTIES AND RESPONSIBILITIES
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Day-to-day end-user software support
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Hardware installation and troubleshooting of desktop / laptop devices
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Fault finding and handling
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Communicate with internal and external stakeholders as required
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Escalate service requests that cannot be scheduled within the agreed service levels
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Assist customers in the timeliest manner
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Improve customer service, perception, and satisfaction
CANDIDATE PROFILE
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Good understanding of basic IT terminology
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Ability to work in a team and communicate effectively
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Analytical/Logical thinking
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Ability to troubleshoot PC/Printer/Network related faults
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Aptitude and willingness to learn
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Flexible and adaptable
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Client Centric Approach
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Ability to read and follow manuals
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Well-developed written and verbal communication skills
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Working within a compliant environment (GDPR) and ensuring that compliance requirements are met
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Previous experience in helpdesk or other IT Support roles will score extra points
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.