A Forex brokerage built around new regulations in the financial industry designed to keep the customer protected, are working with GRS to recruit a Junior IT Support Engineer to join their Limassol based team. The successful candidate will have previous experience with Microsoft operating systems, including installation and configuration, with a full fluency in English. This would be a great career move in joining a fast paced and exciting company who believe in educating their clients. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for the Limassol based Junior IT Support Engineer.
MAIN DUTIES AND RESPONSIBILITIES
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To complete basic IT maintenance and support tasks.
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To manage first-tier Helpdesk relationships.
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To ensure that IT support requests are managed effectively and responded to in a timely manner (either by completing requests themselves or raising them with our higher-level Helpdesk support where necessary).
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Act as front-line Support Engineer, ensuring all support tickets are proactively monitored and managed throughout their lifecycle, and regularly updated with active service communications.
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Resolve first-line support issues where necessary while liaising with Helpdesk queries, internal customers, and support partners to resolve first line support issues.
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Escalate issues and support requests, as needed to Technical Lead Support, and follow policies and procedures to include incident/problem escalation.
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Create user accounts, manage permissions, and delegate user passwords while also maintain Company's knowledgebases.
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Support our multi-disciplinary software and infrastructure development teams as needed.
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Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems
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Complete any other tasks as requested by your line manager or a senior member of staff.
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Be part of an occasional out-of-hours on-call rota when it is invoked.
CANDIDATE PROFILE
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Experience with Microsoft operating systems, including installation and configuration.
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Experience with computer and peripheral hardware servicing and basic repairs.
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Some IT/Computing qualifications are preferable but not essential.
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Knowledge and understanding of standard office software packages.
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Background in Customer Support / Service Desk
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Disciplined, self-organised and motivated to learn and improve in a busy and changing environment
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Good spoken English, written and verbal communication skills
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Excellent attention to detail.
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Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.comquoting the above job reference or call
+357 25 342 720 for further information.