A leading outsource firm is looking for a Junior IT Support Officer to join their IT team in Malta. You will be responsible for the running of the company’s day-to-day end-user software and hardware support and will work closely with other members of the ICT team, both on minor and major projects. The ideal candidate will have a good understanding of basic IT terminology. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Malta based Junior IT Support Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Day-to-day end-user software support
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Hardware installation and troubleshooting of desktop / laptop devices
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Fault finding and handling
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Communicate with internal and external stakeholders as required
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Escalate service requests that cannot be scheduled within the agreed service levels
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Assist in the timeliest manner according to internal SLAs
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Assist in procurement of equipment.
CANDIDATE PROFILE
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Good understanding of basic IT terminology
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Ability to work in a team and communicate effectively
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Analytical/Logical thinking
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Ability to troubleshoot PC/Printer/Network related faults
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Aptitude and willingness to learn
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Flexible and adaptable
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Client Centric Approach
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Ability to read and follow manuals
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Well-developed written and verbal communication skills
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Working within a compliant environment (GDPR) and ensuring that compliance requirements are met.
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Previous experience in helpdesk or other IT Support roles & any IT related qualifications will score additional points
COMPANY BENEFITS
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Indefinite Contract with 6month’s probation
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Annual Salary – 17K
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Annual KPI Bonus (eligible after 6months probation) – 1K
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Annual on call allowance - €500
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.comquoting the above job reference or call
+356 27780664 for further information.