", "employmentType": "FULL_TIME", "hiringOrganization": { "@type": "Organization", "name": "GRS Recruitment", "sameAs": "https://jobs.grsrecruitment.com/", "logo": "https://jobs.grsrecruitment.com/webdocs/GRS/CompanySettings/1/Social_Sharing_Logo/GRS logo 2019 black red bar.png"} , "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Limassol", "addressRegion": "CYPRUS"} } , "title": "Malay speaking Support Officer", "validThrough": "2022-02-25", "url": "https://jobs.grsrecruitment.com/job/malay-speaking-support-officer-2702.aspx"} Support Officer (Malay Speaking) job in Limassol, Cyprus | GRS Recruitment

Malay speaking Support Officer

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#2702

 

On behalf of our client, a well-established and fast-growing Forex Broker company, GRS are seeking to recruit a Malay speaking Support Officer to join their highly successful and dynamic team in Limassol. The successful candidate will have experience in customer care or any other relevant field and be a native Malay speaker along with strong communication skills in English. If you have the necessary skills and experience send your CV for this Limassol based Malay speaking Support Officer role.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and responsible for replying to the client within 24 hours.
  • Resolving misunderstandings and handling “difficult” clients in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act in the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
 
CANDIDATE PROFILE
  • Experience in customer care or any other relevant field
  • Native speaker of Malay is must
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy 
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Michelle Moreira, michellem@grsrecruitment.com quoting the above job reference or call +357 25342720 or further information.
Job Summary
  • icon
    26 January 2022
  • icon
    Permanent
  • 2702
  • michellem@grsrecruitment.com