GRS Recruitment are excited to be working on behalf of this Global Brand within the Financial Service and Forex Industry who are seeking a Payment optimization Manager to join their team. You will have the opportunity to work with some of the best minds in the industry and work as part of a fun and forward-thinking team. For more information reach out to us today.
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Plan, brief, monitor and communicate all aspects of payments reporting including transaction success – customer satisfaction – flow volumes and trends – costs of solutions by market
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Propose and influence recommendations for shifts in flow of transactions for the benefit of customer success and cost reduction
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Work with the integration team to design and implement processing flows for new solutions and continually optimising and documenting existing flows
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Collaborate with CX and operations team to optimise customer experience aspects of payments
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Establish and maintain a framework for risk assessment, reporting and notifications for suspicious activity
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Support with bank account opening administration, working alongside Finance team
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KPIS: Success rates, Financing fees optimizations, Processing workflows automations, Payment Csat
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Have experience of managing a small team and being involved in all parts of the employee life-cycle
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Ability to translate the overall company strategy and apply to the direction of your team
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Developed teams to create an environment of continuous learning and enhance engagement
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Leading a team to ensure that KPI’s are met and to the level required
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University Degree in Economics/Accounting/Finance/IT/Projects management or in a related field will be considered as an advantage
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Fluency in English with upper level is required (both verbal and written). Any additional language will be considered as an advantage
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Previous experience in any Payment provider/Financial institution/Payment institution is a must
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Understanding of how payment systems, acquiring, settlements work is a must
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Computer literate –very good knowledge of MS Excel, Word and PowerPoint, MS Outlook
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Excellent oral and written communication skills, as well as the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress
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Previous experience in the Forex industry will be considered as an advantage
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Previous experience in corporate management/administration will be considered as an advantage
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Must be detail and result oriented, analytical, and organized as well as a self-starter with the ability to think creatively
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Ability to work collaboratively within a team environment, to work in a fast-moving environment and to meet aggressive goals with multiple competing priorities
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A proven ability to build strong collaborative working relationships with business partners
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Provide expertise and support to our sales, customer support, and Partners teams regarding successful ratio of the implementation of various payment solutions with key strategic partners and merchants
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Utilize expertise on market knowledge and data analysis to contribute to our overall product and company success
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.