On behalf of our Client, a well-established and trusted financial institution, we are currently seeking to recruit a Merchant Growth Business Support Specialist for their Limassol based team. The successful candidate must have strong organisational and time management skills and the ability to multi-task and prioritise in a fast-paced environment. Experience in Card/Payment Services will be considered highly advantageous. If you are therefore looking for the opportunity to join a dynamic environment working alongside professionals of the sector, send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
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Ensure that merchant support is up in line with the Company’s required standards
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Provide second level POS technical support via telephone for existing merchants and ensure effective troubleshooting for POS related issues, including non-working hours and weekends
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Undertakes POS operational training to merchants’ staff and performance of refresher trainings as needed for specialised industries
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Work and support external service providers to ensure proper integration and testing of merchant systems to the POS
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Provide onsite technical support for instances in which telephone support is not sufficient
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Ensure an ongoing merchant relationship management and acquiring service feedback gathering from merchant stores and the market
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Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the merchant and teammates
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Maintain a high percentage of issue resolution within first customer interaction.
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Contribute to the merchant growth and market share expansion of the Company via top quality Merchant Acquiring, Open Banking and Digital Payment Services
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Identify business and/or product enhancement growth opportunities after analysing the merchant’s needs.
CANDIDATE PROFILE
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Experience in a Card/Payment Services will be considered highly advantageous
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Fluent in Greek and English languages
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Disciplined and self-motivated; ability to take initiative and deliver results in a dynamic environment
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Great sense of responsibility to achieve high levels of productivity and quality; sense of urgency with respect to customer contacts and problem resolution
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Energetic, flexible, with a positive attitude; team player and hard worker
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Excellent communication, writing and analytical skills.
COMPANY BENEFITS
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Discretionary annual bonus
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Corporate mobile telephone
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24 days annual leave, 30 calendar days of sick leave
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After the successful completion of the 6-month probationary period: Provident Fund at 7.5% on gross salary, medical insurance coverage, life insurance
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Working hours 09:00 – 18:00 but might be called for support during non-working hours and/or weekends
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call
+357 22 76 93 69 for further information.
