On behalf of our client, PeopleCert, a well-known and well-established multinational company with a presence in more than 200 countries around the world, GRS are recruiting a Multilingual Online Exams Invigilators to join their team in Nicosia. The Online Exams Invigilator (Proctor), will be responsible for the onboarding, monitoring, and closing Online Proctored exams through company’s respective platforms. You will resolve customers’ technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails, or chats with candidates. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Complete necessary training before onboarding candidates
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Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
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Ensure candidate validation is performed according to company’s exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by the company
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Actively monitor the candidate at all times
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Ensure that when non compliances occur, the exam is locked, and the issue is escalated to the supervisor
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Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
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Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
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The department operates in Nicosia, Cyprus with rotating shifts (2 shifts: 07:00am - 23:00pm)
CANDIDATE PROFILE
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Passionate with Customer Service
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Excellent command of the English language (native or C2 level) and one more language in fluent: Greek, French, Italian, Spanish, German, Russian
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Bachelor’s degree any discipline will be an asset
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Excellent interpersonal, verbal, and written communication skills
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Experience from a similar position will be an asset
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Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
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Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
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Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
COMPANY BENEFITS
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Work in an international, dynamic, and fun atmosphere among young and smart people
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Huge learning experience in using best practices and cutting-edge technologies.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.