Office IT Support Engineer

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icon IT/Telecoms



On behalf of our client, an exciting, up and coming Forex Broker Company based in Limassol, GRS are seeking to recruit an Office IT Support Engineer. The ideal candidate must have at least 3 years of experience in a similar role as well as knowledge of a scripting language or programming basics. This is an amazing opportunity for someone who is looking to grow their career in the booming Forex Industry and be a part of leading a professional team. If you are interested, we look forward to seeing your CV for this Office IT Support Engineer role today!
  • IT onboarding / offboarding process for employees
  • End user hardware configuration and troubleshooting
  • System access management
  • Act as a single point of contact for general IT questions or assistance
  • Designs and supports Service Desk process, forms and tools
  • Development of IT Service Catalog, defining and management of SLAs
  • Procurement of IT equipment, accessories, services
  • Management of hardware repair and maintenance with 3rd party service centers / providers
  • Automation for various IT processes
  • Management of office network (LAN, WLAN)
  • Supervision of CCTV and access control systems operation
  • Management of ISP(s) for the office internet connections
  • Meeting room equipment (audio / video) configuration
  • At least 3 years of experience in IT user support (Helpdesk or similar role)
  • Excellent communication skills, politeness, ability to explain technical issues for non-technical audience, empathy, service orientation
  • Ability to quickly analyse a problem (sometimes having limited data) and propose solutions
  • Administration of Mac, Linux and Windows user OS (at least two of them)
  • ITSM fundamentals: service request fulfillment, access management, incident management, problem management
  • Experience in centralized software deployment and policies management
  • Basic experience in IT services monitoring
  • Network basics: understanding of IP addressing, subnetting, DNS, DHCP, routing
  • Telephony: SIP basics, configuration of simple dial plan, coordinate more complex setups with global team or external provider
  • Any scripting languages (PowerShell, Bash, Python, etc.) and / or programming basics
  • Russian and English language (Intermediate or higher)
  • Excellent remuneration package based on experience, skills and performance
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Peter Michael, quoting the above job reference or call + 357 25342720 for further information.
Job Summary
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    6 May 2021
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  • 1003