GRS Recruitment is excited to announce a fantastic opportunity for a Onboarding Customer Experience and Optimization Lead located in Nicosia in the Forex Trading sector. We seek a results-driven leader to design, optimize, and manage the registration portal, enhancing user onboarding while integrating eKYC, screening, and payment solutions. This role requires UX design expertise, and leadership experience to deliver seamless customer journeys.
DUTIES AND RESPONSIBILITIES
Design and Strategy:
-
Lead the optimization of the registration portal for intuitive user experiences.
-
Translate business needs into wireframes, prototypes, and functional designs.
-
Streamline integration of eKYC, screening, and payment solutions.
User Research and Testing:
-
Conduct user research, interviews, and usability testing to refine designs.
-
Analyze data to identify pain points and improve user journeys.
-
Use A/B testing and data insights to guide iterative improvements.
Collaboration and Communication:
-
Align objectives with IT, product, and compliance teams.
-
Partner with vendors for seamless integrations and compliance adherence.
-
Present design concepts, research insights, and updates to stakeholders.
Continuous Improvement:
-
Stay updated on UX, eKYC, and onboarding trends and best practices.
-
Identify and address user experience challenges proactively.
-
Lead efforts to automate and enhance data-driven decision-making.
CANDIDATE PROFILE
-
Proven UX design experience in complex digital environments.
-
Strong knowledge of eKYC, screening, and payment vendor ecosystems.
-
Expertise in user-centered design, research, and usability testing.
-
Demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts.
-
Experience building and scaling teams.
-
Passion for solving user pain points through innovative design.
COMPANY BENEFITS
-
Working days/Hours: 40 hours/week - Monday to Friday; Hybrid model - 3 days from the office
-
21 days of holiday entitlement.
-
Pension plan
-
Comprehensive medical coverage.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
