Operations and Projects Specialist

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On behalf of our Client, a well-established e-commerce organization, GRS is seeking to recruit an Operations and Projects Specialist in Nicosia. The successful candidate will have at least 3 years of relevant experience. This is an excellent opportunity to be part of an enthusiastic and expanding team. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Operations and Projects Specialist position based in Nicosia.
  • Possess full and thorough understanding of Company’s processes
  • Optimise existing processes, taking into account company-specific operational mode
  • Build internal processes: analyse all the procedures, drafts and communicate new ones depending on the action/needs
  • Recommend actionable improvements in internal processes to ensure processes efficiency
  • Prepare in detail flow of work in new business initiatives, identifying all necessary steps and actions
  • Support the Operations teams, providing accurate and up-to-date information on workflows
  • Be the liaison between Customer Care and Sales departments for all new projects/business initiatives
  • Be responsible for the management of workflow throughout all departments within the Company
  • Be responsible for ensuring that the daily services are delivered to end-customers smoothly and efficiently
  • Prepare requests to later be submitted to Group Development Team, in detailed yet comprehensive specs format
  • Test and prepare reports for new developments/releases provided by Group Development Team
  • Work closely with internal teams to communicate new implementations and platform enhancements
  • Lead the interaction with all involved parties: Internal Users, Customers and platform end-users
  • Be the owner of Company’s CRM system, applying necessary changes to serve better Sales and Customer Care departments in-line with Company’s key objectives
  • Facilitate management needs in business specifications, reporting and testing
  • Prepare business related statistics and reports
  • Acquire experience with internal systems and update content
  • Prepare training material for new and current employees
  • Work closely with Management Team according to internal Organisation needs
  • A Bachelor’s degree in Business Administration, or any other related field
  • A Master’s degree in the above areas will be considered an advantage
  • At least 3+ years of experience in a similar position
  • Experienced with processes drafting, policy development and working knowledge of procedure documentation
  • Fluency with e-commerce UX
  • Capable to acquire the complete picture/needs even when not all details are specified
  • Possess the ability to pass down the chain important/complex concepts with simple yet accurate language/manner
  • Fluency in Greek and English language is mandatory
  • Skills in the analysis and re-engineering of processes and procedures
  • Working knowledge of CRM, preferably HubSpot
  • Strong communication capabilities, emphasising in active listening
  • Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.
  • Capable in organising and coordinating team members
  • Capable to communicate professionally and effectively across all company levels
  • Pay huge attention to detail on a timely manner
  • Capable of resonating with internal teams to produce excellent teamwork
  • Expose can-do attitude in under pressure conditions and adapt in fast-paced environments
  • Self-driven personality, requiring limited guidance
  • Resilient in getting challenged at your proposals/ideas
  • Attractive remuneration package
  • Work from home arrangements
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.


Job Summary
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    23 November 2022
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  • 4550
  • charalambos@grsrecruitment.com
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