Operations Manager

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A global EMI licensed to offer e-money services to all clients within the EEA is looking for an Operations Manager to join their team in Malta. You will assess the adequacy and effectiveness of the measures and procedures put in place to ensure the Company’s adherence with its regulatory obligations and to ensure the deliverable to the consumer is always provided with top notch experience and ensure that any issues are immediately identified and addressed. The perfect candidate will have at least 5 years’ experience managing Agency Banking enabled Debit Card program operations in the UK & EEA and, ideally have been approved by the MFSA or other EU authorities. If you are looking for a role within a global brand, GRS look forward to receiving your CV for this Malta based Operations Manager role.
  • Manage end-to-end execution of debit card-related operational processes including monitoring and analysis of business services, reconciliation, abuse investigations, service updates and more.
  • Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational
  • Cooperate and sync with multi-disciplinary teams including AML, Finance, Compliance, Customer service, R&D, product, third parties across all operational aspects and proposed improvements
  • Participate in designing the operational aspects of business processes and assist in their implementation
  • Initiate and document processes to constantly improve the efficiency and quality of card operations
  • Troubleshooting of any failures and managing exclusions related to the following:
    • Order Card
    • Issue Card
    • Send / Dispatch Card
    • Activate Card
    • Physical Card Inventory Management.
  • Troubleshoot failures and managing exclusions related to the following
    • POS Transactions
    • Load / Unload and Balance transfers
    • Balance Adjustments
    • Faster Payments
    • BACS payments
    • Direct Debit
    • SEPA Credit, Instant and Direct Debit
    • Cross Border payments
  • Generate, manage and review multiple operation information reports including but not limited to the following:
    • Daily Card and Account transactions Reports
    • Daily Payment Reports
    • Daily BACS & Direct Debit Reports for both UK and EEA
    • Daily Card Holder reports
    • Daily chargeback and complaints report
    • Daily Card stock inventory reports
    • Daily Card dispatch tracking report where applicable.
  • Assess each department’s operational policies, procedures and practices, including a gap analysis,
  • Responsible for forecasting and managing budgets and will be in close contact with all vendors, building relationships and negotiating new contracts in order to ensure cost effectiveness for the business
  • Assist in business and product development by introducing productivity enhancing products, services and/or procedures
  • Be proactive in moving the company forward by introducing innovative ideas and change where necessary
  • Lead and complete project work where applicable and/or when assigned by members of Executive Management
  • Coordinate operational reports as required
  • MFSA PQ’ed considered an asset. 
  • Card (Visa/Mastercard) programme experience is a must!
  • At least 5 years’ experience managing Agency Banking enabled Debit Card program operations in the UK & EEA. 
  • Excellent written and verbal communication skills with both business, operational and technical teams
  • B.S/B/A in financially related fields
  • Understanding of financial related processes including reconciliation, AML, risk and abuse issues, financial compliance issues 
  • Understanding of BI dashboard and reports initiation and definition 
  • Familiarity with MS Office and G-Suite applications
  • Fintech - Financial services or banking experience would be considered an asset
  • A proven track record in achieving targets
  • Excellent salary
  • Discretionary bonus
  • Solid & reputable company
  • Superb benefits
  • Diverse team
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.comquoting the above job reference or call +356 2778 0664 for further information.


Job Summary
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    23 October 2023
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  • 2477
  • michellec@grsrecruitment.com
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