A dynamic marketing company offering quality localization and content creation services alongside other bespoke marketing services, are working with GRS to recruit an Operations Manager to join their expanding team in Limassol, Cyprus. The successful candidate will be an energetic and personable professional with previous experience in the localization and translation sector. If you have the necessary skills and experience, then we look forward to receiving your CV for this Limassol based Operations Manager role.
MAIN DUTIES AND RESPONSIBILITIES
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Manage local and remote employees, developing and measuring KPIs to ensure long term client satisfaction and employee growth and putting processes into place that reflect ongoing client and employee needs.
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Help mould the culture of the company specifically related to our values, standards and practices, and hold management and employees accountable to the same standards.
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Design quality management workflows and solutions.
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Building linguistic services workflows (including Machine Translation Post-Editing Services and Machine Translation Evaluation).
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Creating business opportunities, relationships, and procedures with International Customers.
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Managing international client portfolio and assessing account health.
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Managing & coordinating multilingual MTPE projects in cooperation with the Production Team.
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Assessing client needs and coordinating production teams to achieve client end goal.
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Responsible for consistent business growth in terms of revenue and new customer acquisition.
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Responsible for account development by assessing requirements and delivering the right solutions with high quality.
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Providing accurate weekly and monthly reporting on sales efforts and pipeline management.
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Maintaining the CRM, commercials negotiation, closure, billing and logistics.
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Collaborating with cross-functional teams to improve customer experience.
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Leading and managing the planning, strategy, building pipeline, proposal process, and bid preparation.
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Setting goals and developing plans to achieve the goals and so the company's mission and vision.
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Performing market research on competitive landscape and industry trends.
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Staying up to date with product launches, services, and innovations to provide language solutions.
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Presenting the company’s solutions at International Conferences and Events.
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Encouraging and training the team on the value proposition of new business verticals.
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Evaluating, training, and monitoring quality of linguistic teams
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Project Management of VIP clients
CANDIDATE PROFILE
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At least 5 years of experience working on a senior position at another localization agency.
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Bachelor’s degree: Masters in Business or a relevant Linguistics degree (preferred).
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Experience with relevant technologies within the translation industry: Cat tools, Task management software AI etc.
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Familiarity with MTPE processes, and quality management processes.
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Excellent English verbal and written communication.
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Excellent interpersonal skills: ability to interact with all levels within the organization.
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Ability to manage multiple projects in parallel.
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Strong business skills, client-service and result orientated mindset.
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Excellent presentation skills (Presenting offline at conferences / webinars).
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Proven ability to plan and lead management initiatives.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.