Partnership Support Specialist

icon Limassol
icon Forex



GRS Recruitment are working in partnership with one of the fastest growing Forex and CFD brokers worldwide. We are looking to hire a Partnership Support Specialist to join the Partnership Success team that is primarily located in Cyprus. For this role you will assist in requesting and processing all client documentation updating and maintaining client accounts in accordance with our regulatory requirements. If this is you, reach out to Hayley at GRS Recruitment today for more information.
  • You will be assisting and/or be responsible of the partner’s journey ensuring they align with the business’ strategy with a focus on Master IB’s, Affiliates, Institutional clients, Introducing brokers and White labels across the globe.
  • The journey starts from the onboarding application to the rebate structure setup in the backend, to training of our CRM system and anything else related.
  • Propose and initiate different ways of improving the IB partnership network activity and constantly upgrading the programs to attract IBs from different regions.
  • Ensuring rebate structures are in-line with management guidelines.
  • Liaison with Dealing team for creation of respective MT4/5 groups to be used by partners.
  • Manage, maintain, and grow relationships for all corporate clients.
  • Act as the point of contact for all corporate clients and ensure they are receiving the best possible experience.
  • Provide ongoing support to team members on a day-to-day basis.
  • Conducting initial due diligence and undertaking risk-based analysis on proposed new clients.
  • Ensuring compliance with internal policies and procedures, regulatory and AML and guidelines
  • Help design eKYC solutions that can be used for the onboarding journey.
  • Assist in the testing, maintenance and rule setting for the on-boarding system as required by the Client On-Boarding group.
  • Developing and enhancing written processes and procedures. 
  • Any other duties reasonably required for the role.
  • Proven experience in a Forex Industry
  • Experience in relationship management and client retention
  • Strong analytical, prioritization and organizational skills
  • Strong risk and controls awareness
  • Excellent IT skills
  • Accuracy, precision, and attention to detail
  • Independent, self-motivated, with ability to adapt and be flexible in a team environment.
  • Ability to demonstrate good judgement and decision making.
  • Outstanding communication both written and verbal in English
  • Excellent communication skills
  • Good time management and priority handling
  • Ability to diagnose and resolve problems.
  • Initiative to question and find answers to problems.
  • Must be flexible to work different shift patterns.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    15 March 2023
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  • 5176
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