GRS Recruitment are working in partnership with an iGaming Company based in Larnaca. Our client is seeking a Payment Operations Specialist. The successful candidate will have at least 2 years of experience in a relevant role within the iGaming industry and have excellent analytical skills. If this sounds like the role for you, please reach out to Hayley Buckle at GRS Recruitment.
MAIN DUTIES AND RESPONSIBILITIES
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Relationship management with Payment Solution Providers to ensure the best possible player deposit acceptance and the efficient resolution of end-user problems with payments.
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Continuous communication with existing payment providers to ensure smooth running of day-to-day operations, troubleshooting and resolve payment related issues.
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Continuous reviewing, monitoring and reporting on PSP status. Compiling of daily and monthly reports and ad-hoc reports as may be required.
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Support of effective PSP integration with technical support and platform teams.
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Searching and assisting on onboarding procedures new PSPs.
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Comparative new PSP research and competitor analysis.
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Assuring the quality of payment cashier and user experience.
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Keeping schedule table with rolling settlement cycle from PSPs. Assisting reconciliation.
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Assisting and replying to the relevant departments with any issues or technical questions they might have.
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Quality Testing of integrated PSP methods.
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Regular analysis and reporting on payment method and acceptance, deposit success and, transfers data and provide analysis and insight into payment process issues and findings of fraudulent activity, blocked/limited transactions and/or accounts.
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Reports to Payment Solutions Manager.
CANDIDATE PROFILE
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At least two years of experience in dealing with the main payment methods, including credit cards, internet bank transfers and others Monitoring and Analysis of payments on a business level.
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Experience in iGaming industry with Curacao license.
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Proven experience in online product liaison with payment solution providers.
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Good knowledge of integration and onboarding process and requirements with payment solutions suppliers.
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Adequate knowledge of organizational effectiveness and operations management, working with internationally dispersed multi-lingual teams.
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Advanced experience with PaymentIQ.
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Excellent problem-solving skills, analytical thinking, attention to detail and ability to adapt to changing priorities, multitask and work under pressure.
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Must be flexible towards demanding work schedules to effectively guide teams in different time zones.
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Self-started, autonomous, energetic with ability to work under pressure.
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Ability to attend exhibitions.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference.