GRS Recruitment is excited to present an excellent opportunity for a Permanent Personal & Commercial Claims Handler to join a reputable insurance company based in Malta. Our client is dedicated to providing exceptional services in the insurance sector and is seeking a qualified individual to enhance their claims handling team.
DUTIES AND RESPONSIBILITIES
- Provide advice on making a claim and the processes involved
- Process new insurance claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
- Guide policyholders on how to proceed with the claim
- Identify reasons why full payment may not be made
- Explain to policyholders when their claim is not covered
- Contact outsourced experts from our network of approved professionals to assist you in a claim
- Monitor the progress of a claim
- Investigate potentially fraudulent claims
- Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
- Prepare an initial estimate of costs and then closely monitor and keep a record of costs
- Ensure fair settlement of a valid claim
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
CANDIDATE PROFILE
- Minimum of secondary level of education
- Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
- Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal and commercial lines products
- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills.
- Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products
- Sound knowledge of Insurance principles
- Strong IT skills – Word, Excel, PowerPoint
- Energetic, positive and outgoing
- Excellent verbal and written communication skills in Maltese and English
COMPANY BENEFITS
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Competitive salary package.
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Opportunities for professional development and career advancement.
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Comprehensive health insurance.
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Supportive and positive working environment.
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Work-life balance initiatives.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you believe you have the necessary skills and experience for this role, we encourage you to apply and take the next step in your career!