GRS Recruitment is supporting a growing brand in Limassol in its search for a Platform Administrator to join its expanding team. This is an excellent opportunity for a motivated individual looking to build a career within a dynamic, technology-driven environment, supporting a modern SaaS platform and contributing to an exceptional customer experience.The Platform Administrator will be responsible for the day-to-day operation, support, and administration of the company's SaaS platform. The successful candidate will support customer onboarding, manage platform configurations and user access, assist with data management and reporting, monitor platform performance, and provide first-line support to users. This role works closely with the Product, Engineering, Customer Success, and Business Intelligence teams to ensure the platform operates efficiently and delivers a high-quality customer experience. This is an exciting opportunity to join a growing organisation where innovation, collaboration, and continuous improvement are at the heart of the business. The successful candidate will have the opportunity to develop their technical expertise while contributing to the delivery of a market-leading platform. Please apply today if you are interested in this Limassol based role.
MAIN DUTIES AND RESPONSIBILITIES
- Monitor platform performance and respond to alerts, incidents, and operational issues.
- Provide first-line support to platform users, investigating and resolving issues promptly.
- Manage user accounts, access provisioning, role assignments, and permission updates.
- Upload, validate, and maintain customer data within the platform.
- Configure and maintain customer environments based on operational requirements.
- Support customer onboarding activities and platform setup.
- Perform data exports and prepare datasets for reporting and Business Intelligence purposes.
- Ensure data accuracy, integrity, and consistency across customer environments.
- Participate in software testing, release validation, and deployment activities.
- Maintain operational procedures, documentation, and knowledge base articles.
- Collaborate with Product, Engineering, Customer Success, and Business Intelligence teams to support ongoing platform operations.
- Ensure compliance with operational, security, and data governance standards.
- Identify opportunities to improve processes, user experience, and operational efficiency.
CANDIDATE PROFILE
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Up to 2 years of experience in platform administration, application support, SaaS operations, or a similar role.
- Strong customer service orientation with excellent problem-solving skills.
- High level of attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Capable of working both independently and collaboratively within a team.
- Excellent verbal and written communication skills.
- Experience supporting a SaaS platform or business application.
- Knowledge of user access management, security, and compliance best practices.
- Basic understanding of SQL and database concepts.
- Experience with data exports, reporting, and Business Intelligence tools such as Power BI.
- Familiarity with ticketing and incident management systems.
- Experience with software testing and release validation.
- Understanding of cloud-based platforms and web applications.
- Knowledge of data governance and compliance requirements.
SALARY AND BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call 25342724 for further information.
