On behalf of our client, a Gaming Services Provider based in Malta, GRS Recruitment are seeking a Player Protection Administrator. The role is intended to support the effective coordination and administration of the Player Protection Team’s day-to-day operations, with a focus on assisting with ticketing system processes, maintaining organised and up-to-date team folders on SharePoint, and providing general administrative support. The position contributes to the smooth handling of team workflows by ensuring that records, documentation, and internal systems are properly maintained, accessible, and aligned with established procedures. If you feel you have the necessary skills, please apply for this Malta based role.
MAIN DUTIES AND RESPONSIBILITIES
- Provide administrative support to ensure the smooth coordination of team activities and workflows.
- Assist with the administration of the ticketing system, including logging, tracking, updating, and escalating tickets as required.
- Maintain the team’s SharePoint folders, ensuring documents are organised, updated, and accessible.
- Maintain accurate records, trackers, registers, and supporting documentation for reporting and oversight purposes.
- Support the preparation, formatting, and updating of internal documents, templates, and correspondence.
- Liaise with internal stakeholders to obtain information, and support the timely completion of tasks.
- Carry out administrative duties in line with internal procedures, confidentiality requirements, and record-keeping standards.
- Uphold a culture of professionalism and empathy in interactions, ensuring the Authority’s reputation for fairness and integrity is maintained;
- Carrying out other duties as instructed by Management from time to time.
CANDIDATE PROFILE
- In possession of a Diploma (MQF Level 5 or equivalent).
- Good organisational and administrative skills, with the ability to maintain records, documentation, trackers, and team information accurately.
- Proficiency in Microsoft Office, SharePoint, and ticketing or case management systems.
- Ability to log, track, update, follow up, and escalate tickets or tasks in line with established procedures.
- Strong attention to detail, with good written and verbal communication skills and the ability to liaise professionally with internal stakeholders.
- Understanding of confidentiality, data handling, and record keeping requirements within an office environment.
- Ability to work in a fast-paced and changing environment; and take ownership and is action oriented.
SALARY AND BENEFITS
- €28,500 - €32,000 Gross Per Annum.
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
- Private Health Insurance: Paid private hospital health insurance (BUPA) for you, with the option to add dependants at a subsidized rate (eligible for enrolment each August).
- Annual Fitness Allowance: Receive €100 annually to support your fitness and wellness goals.
- Mental Health Support: Up to 12 free counselling sessions per year.
- Flexible Working Hours: Enjoy flexible work hours to help you balance work and personal life.
- Remote Work: Remote working options as per our company policy.
- Study and Exam Leave: 40 hours of paid study leave annually, plus additional exam leave.
- Employee Tuition Assistance: Up to 30% course funding and a €250 annual budget for training, courses, seminars, and conferences (available after passing the probation period).
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.