GRS are working in close partnership with a well-established online marketing company based in central Limassol looking for a motivated and dynamic Player Relationship Team Leader. This company has been established in Cyprus for over 5 years and is a leading provider in online gaming content and gaming platforms. If you would like to apply for this role, we look forward to receiving your CV today.
MAIN DUTIES AND RESPONSIBILITIES
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Managing a team of Player Relationship Officers
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Mentoring and training the team on customer relations techniques
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Monitoring of the team’s daily activities, ensuring Responsible Gaming procedures are dully applied
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Hands-on handling of complex cases
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Player Management Strategy: understanding the company’s objectives and craft custom, effective strategic plans to meet goals
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Create new processes and procedures as well as adjust the existing ones to reflect the company’s needs
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Give prompt reports on crucial issues to direct management, suggest solutions
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Evaluate the team’s progress and provide monthly Quality Assurance Reports to management
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Prepare the monthly work schedule for the team
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Report to the Head of Operations
CANDIDATE PROFILE
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Native or near-native English speaker with high written/verbal communication skills
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Managerial experience - 2 + years as team leader/group manager
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2+ years of experience with handling VIPs/ service/ support /responsible gaming from an online production company
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Retention and/or sales experience
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Strong analytical skills. Experienced in using Excel
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Strong familiarity with the Internet and its tools
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Self-motivated go-getter who is driven to achieve results creatively
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Must be a "people person" and able to resolve conflicts
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Gaming background - Advantage
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VIPs and/or Responsible Gaming management experience - Advantage
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European citizenship
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.