Presales Customer Support Specialist

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On behalf of our Client, a Software and Hardware Provider currently under further expansion, GRS are currently seeking to recruit a Presales Customer Support Specialist for their Limassol based team. The successful candidate will be responsible for presales and customer support for wireless platforms for base stations that will have to accompany customers throughout the development cycle of their products, ranging from design to integration and testing phases. If you have the skills and experience, please send your CV for this Limassol based Presales role.
  • Provide technical support to clients concerning the hardware and electronic components of boards and systems, Embedded software, wireless core and embedded development environment for DSP
  • Complete portable base station systems.
  • Train customers to integrate and use products
  • Assist the sales team in customer meetings with technical demonstrations and presentations.
  • Assist with coordination between sales, engineering, and product management teams to deliver products that meet customer requirements and deadline
  • Participate in writing and reviewing technical documentation used by clients
  • Attend trade shows and conferences with the sales team
  • Interact with customers will be via our portal and by telephone, in addition to visits to their offices
  • Bachelor's degree in electronic communication engineering, computer engineering or computer science
  • Experience of at least 1~2 years’ technical cellular networks: RF/RAN/Network planning and/or optimization
  • Knowledge of IP networks
  • Excellent knowledge of English, oral and written
  • Strong knowledge of wireless base stations, including system architecture, hardware and software development, testing phases and field deployment.
  • Strong knowledge of wireless protocols and standards
  • Solid experience with at least one of the following technologies: NR, LTE, UMTS and GSM
  • Experience with C/C ++, Python and/or embedded programming languages
  • Strong knowledge of Linux.
  • Familiar with electronic equipment, radio frequency transmitters and power amplifiers
  • Ability to travel abroad for conferences (every 2 months)
  • Flexible working conditions
  • Salary package including holiday fund and medical insurance
  • Lunch at the office 
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Eleni Kyriakou, eleni@grsrecruitment.comquoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    9 August 2022
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  • 3930
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