Product Support Engineer

icon Malta
icon IT/Telecoms
JOB DESCRIPTION

Ref#5623

 

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A great opportunity has arisen within a leading software company for a Product Support Engineer to join their Product Engineering department and work on a large SaaS product. You will be the primary escalation point for incidents that require in-depth knowledge of the application. The ideal candidate will have a degree in IT and previous experience as a support engineer on cloud SaaS products. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based Product Support Engineer role.
 
MAIN DUTIES AND RESPONSIBILITIES
 
  • Working on development tasks from a backlog in tools like Azure DevOps.
  • Writing reusable and reliable code.
  • Identifying bugs while troubleshooting and testing code.
  • Assisting other team members and collaborating on projects.
  • Sharing knowledge to improve internal processes and skillsets.
  • Providing meaningful input during retrospective meetings.
 
CANDIDATE PROFILE
  • Must have a BSc degree in IT or equivalent.
  • Must have previous experience as a support engineer on cloud SaaS products.
  • Must be familiar with ticketing systems such as ServiceNow (or similar).
  • Must be able to understand application logs, application traces and metrics.
  • Must have basic understanding of REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter.
  • Should have basic understanding of ASP.NET and able to read and understand code while trying to identify the root cause or the repro steps of an issue.
  • Should have previous experience with Azure services, however any cloud experience is good.
  • Must be willing to work a shift rotation during weekdays and provide on on-call rotation cover during nights and weekends.
  • Must be willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.
  • Must have a passion for problem solving and enjoys the process of understanding an issue, identifying the root cause and figuring out replication steps.
  • Must be able to think on their feet and recommend valid mitigations to live issues after careful analysis.
  • Must be highly motivated, self-starter with a positive attitude.
  • Must have strong verbal and written communication skills in English.
 
COMPANY BENEFITS
  • Latest tech
  • Flexible hours
  • Remote working
  • Continuous growth
  • Paid progression leave, study leave, paid courses & subscriptions
 
To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
Job Summary
  • icon
    22 August 2023
  • icon
    Permanent
  • 5623
  • michellec@grsrecruitment.com
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