GRS are seeking to recruit a Retention Agent, on behalf of our client, an innovating Forex Broker company based in Limassol. The ideal candidate must have previous experience in a Retention role within the Forex industry. Experience with CySEC reporting is important. This is an amazing opportunity for someone who would like to grow within the Forex Industry and be a part of a professional team.
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Ensuring the retention of existing clients and helping to continue their trading activity
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Maintaining a high volume of client contact via phone, chat, and email
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Promoting the company’s products and services in an effective and efficient manner
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Providing proactive and excellent client service at all times
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Providing clients with ongoing updates on the market
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Ensuring effective delivery of the service, meeting the company’s standard
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Assisting clients to continue trading
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Assisting clients with any platform/financial trading related queries
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Providing training to clients on the company’s products and trading systems
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Informing all existing clients of any new products and promotions that the company is offering
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Meeting daily, weekly and monthly targets set by the company
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Meeting company’s KPIs
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Providing ongoing professional guidance to existing clients
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Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service
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Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity
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Adhering to all company’s policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements
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In addition to these duties, the employee may from time to time be required to undertake additional or other duties within his capacity to meet the needs of the employer’s business.
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BA/MSc degree in Economics/ Finance/ Banking/ Business Management or related field; 3 years of work experience
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Knowledge of financial markets (Advanced knowledge of technical and fundamental analysis)
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Proven sales track record and ability to work on targets set by the company
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Highly competitive nature, with a desire for fast career progression
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Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills
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Self-confidence and hunger for success
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Customer support oriented
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Excellent organizational and time management skills
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Outstanding communication skills
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Deliver exceptional results and could work under pressure in a fast-paced environment
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Strong negotiation skills and ability to close deals
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Ability to work independently as well as within a team in a highly professional manner
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Business fluency in English, Spanish and German
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Additional languages will be considered an advantage
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Peter Michael, at the following email address
peter@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.