Retention Agent

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On behalf of our client, an internationally established Forex brokerage, GRS are seeking to recruit a Retention Agent to join their growing team in Limassol. If you have experience in a similar position and are fluent in Spanish or Hebrew and/or English languages, we look forward to seeing your CV today for this Retention Agent.  
  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.
  • Bachelor's degree in sales, marketing, or related field.
  • 1+ years’ experience in a similar role.
  • Fluency in Spanish, or Hebrew and/or English languages.
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • In-depth knowledge of sales and marketing software.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.
  • Empathy and patience.
  • Advanced organizational skills.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Peter Michael, at the following email address quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    18 May 2022
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  • 3486