Retention Agent - USA Market

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On behalf of our client, a global service provider for online lottery gaming, GRS are recruiting a Retention Agent to join their team in Malta. The successful candidate will have previous experience in a similar role, be a Native English language speaker and be willing to work shifts. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based US Market - Retention Agent role.
  • You will be responsible for carrying out outbound Retention to the US market
  • Promote the company’s products and services
  • Continuous relationship management (Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment
  • Native English
  • Additional languages would be considered an asset
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication skills (verbal + written)
  • Team player attitude
  • Work Shifts Mon – Thurs 1730 – 0200 and Fri 1530 – 0000
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Laura Constantinou, quoting the above job reference or call +356 27780664 for further information.

Job Summary
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    26 July 2021
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  • 1578