Retention Specialist

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#2447

 

Our client is a well-established, trusted and fully regulated forex trading broker who are looking to recruit a Retention Specialist for their Limassol team. The successful candidate must have a high fluency in English and ideally another language (Italian, Portuguese, Arabic, Czech) and have previous experience in a similar role. If you are ready for the next step in your career and are looking to work within a dynamic, professional, and multicultural environment, send us your CV today!
 
MAIN DUTIES AND RESPONSIBILITIES
  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.
CANDIDATE PROFILE
  • 1+ years’ experience in a similar role
  • Fluency in English and ideally another language (Italian, Portuguese, Arabic, Czech)
  • Excellent customer service skills
  • Strong conflict resolution skills
  • Ability to remain calm and professional in stressful situations
  • Advanced communication and interpersonal skills
  • Empathy and patience
  • Advanced organizational skills
  • Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems
COMPANY BENEFITS
  • Medical insurance after probation period, parking
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call +357 22 76 93 69 for further information.
Job Summary
  • icon
    22 November 2021
  • icon
    Permanent
  • 2447
  • nikoletta@grsrecruitment.com