On behalf of our client, a successful service provider company based in Limassol, we are hiring a Risk & eCommerce Analyst. The successful candidate will have proven experience in a similar role and ideally experience within a payment provider company. If you feel like you have the relevant experience and qualifications, then we look forward to receiving your CV for this Limassol based Risk & eCommerce Analyst role. This is an entry level role and is required to work on shifts including weekends and Public Holidays.
MAIN DUTIES AND RESPONSIBILITIES
-
Review accounts registrations and activities (financial and non-financial).
-
Perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures.
-
Monitor activities across all channels to identify, assess and mitigate fraudulent behaviour and advertisement abuse. Act according to internal procedures with regards to transactions acceptance and account restrictions.
-
Review, validate or deny transactions requests in a timely manner, via different payment methods offered, while following up any payment-related issues.
-
Proactively and reactively conduct analysis to link unidentified transactions and accounts to known fraudulent activity.
-
Assist in Sharing fraud trends to improve team knowledge and understanding of ongoing damaging patterns.
-
Follow-up on payment-related issues, customer queries or potential fraud related escalation from Customer Service team and other departments in a professional and timely manner.
-
Assist in Registering, analysing and helping with representment of transaction disputes.
-
Identify signs of risky activities and report them to the Risk and eCommerce Team according to the department policies and procedures.
-
Remain updated with active advertisement campaigns and their vulnerabilities in order to prevent business losses.
-
Provide daily, weekly and monthly risk assessment reports upon Management request.
-
According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD.
-
Reporting of urgent matters such as downtime and multi-user problems to third parties, line manager and Head of Department.
-
Requesting assistance when unable to solve an issue and escalating where necessary.
-
Always maintain internal and external communication at professional and high standards.
-
Perform the assigned daily tasks to meet personal goals and set KPI requirements.
-
Provide training on mastered subjects to the team members when requested.
-
Any other ad-hoc tasks.
CANDIDATE PROFILE
-
Proven experience in a similar role
-
Experience in Payment Providers will be considered as advantage
-
Proficiency with Microsoft Office applications, particularly Excel.
-
Meticulous, takes initiative and possesses good analytical skills.
-
Fluent in English
-
Organised, efficient and looking to succeed within a results-driven team.
-
Attention to details, inquisitive nature and confident in the decision making.
-
Ability to work with minimal supervision.
-
Ability to motivate oneself in challenging conditions.
-
Demonstrated willingness to constantly improve.
-
Flexibility to work changing shift patterns, including evenings and weekends is a must.
COMPANY BENEFITS
-
Breakfast items daily
-
Free Lunch 3 times/week
-
Work from Home plan
-
Group Medical Plan
-
Flexible Working Hours
-
Personal Development allowance
-
Annual Bonus based on Performance.
-
Free Transportation
-
Friday Drinks
-
Quarterly Group events
-
Relocation allowance to Cyprus
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.