GRS Recruitment are working in partnership with a well-established Forex Brand in operation is over 10 countries worldwide. Our client has an excellent reputation in the market and are currently looking to recruit a Russian speaking Customer Service Representatives to join their head office in Limassol. The successful candidate will have a Higher education in Linguistics, Communication, Economics or a related field and be fluent in both Russian and English languages. If you feel you have the necessary skills, please send your CV for this Limassol based Russian Speaking Customer Service Representatives role.
MAIN DUTIES AND RESPONSIBILITIES
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Assist clients worldwide through live support
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Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
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Demonstrate impeccable telephone etiquette and management.
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Handle back-office queries
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Support clients with technical and troubleshooting issues
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Report to the management
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Deal with complaints of varying nature promptly and effectively
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Provide support and troubleshooting on MetaTrader platforms.
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Liaise with all the departments to resolve issues
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Liaise with the Compliance Officer regarding complaints and approval of accounts
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Provide all relevant information to clients regarding documents and materials for becoming a client.
CANDIDATE PROFILE
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Fluency in the English and Russian languages, both written and spoken (knowledge of any other language will be considered as an advantage)
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Higher education in Linguistics, Communication, Economics, or a related field
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Prior Experience in a customer service position will be considered as an advantage
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Computer literacy: Very good knowledge of MS Excel and MS Word
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Positive attitude, excellent communication, and listening skills
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Ability to work in a high-pressure environment, multitask, prioritize, and meet strict deadlines.
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Knowledge of MetaTrader platforms will be considered an advantage
- Must be able to work rotational shifts
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.