Our client an international payments solutions and banking provider with multi offices worldwide renowned for empowering global ecommerce merchants to focus more on their core business are working with GRS to recruit a Sales Operations Officer for their team in Malta. In this role you will support various departments and be focused on customer service delivery. If you have the relevant qualifications and want to work for an established company, GRS look forward to receiving your application for this Malta based Sales Operations Officer position.
MAIN DUTIES AND RESPONSIBILITIES
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Oversee the onboarding process of new accounts assigned to you. Collect application and KYC documents from clients and act as a liaison between the clients and internal Underwriting and Risk teams.
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Support the sales team by ensuring best practices in relation to onboarding processes.
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Provide daily operational support alongside Account Managers to clients by ensuring timely follow ups and administrative maintenance and updates of accounts.
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Collaborate with various internal departments to ensure quick response times for merchants and partners, understanding requirements and ensuring the onboarding experience is seamless for our clients.
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Assisting compliance teams with collection of documents for clients as part of ongoing monitoring requirements
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Support special projects – e.g large scale opportunities
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Maintain accurate and complete records within Salesforce
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Contribute to side projects relating to optimization and improvement of the onboarding process
CANDIDATE PROFILE
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Focused on customer service delivery and team collaboration
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Strong customer relationship/interaction skills
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Excellent organizational, time management and multi-tasking skills
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Detail oriented
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Ability to work autonomously in a fast paced, rapidly changing environment
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Excellent written and verbal communication skills in English is required
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Bachelor’s degree in business administration, economics, legal would be considered an asset
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2-3 years in a service-oriented role
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Sarah Miceli, sarah@grsrecruitment.com quoting the above job reference.