On behalf of our client, a fast-growing international company, GRS Recruitment is seeking to recruit a Senior Card Payments & PSP Operations Officer to join their growing team in Cyprus. The position can be based in Limassol or Paphos. This is an excellent opportunity for an experienced payments professional with hands-on expertise in online card payments, Payment Service Providers (PSPs) and payment performance optimisation. The successful candidate will be responsible for managing relationships with PSPs, acquiring banks and payment gateways, monitoring transaction performance, investigating payment failures and identifying opportunities to improve payment approval rates, checkout conversion and processing costs. Working closely with internal teams and external payment providers, the successful candidate will play an important role in ensuring reliable payment operations, resolving processing issues and supporting the ongoing development of the company's payment infrastructure across different markets.
MAIN DUTIES AND RESPONSIBILITIES
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Manage day-to-day relationships and communication with Payment Service Providers (PSPs), acquiring banks and payment gateways, ensuring efficient operations and timely resolution of issues.
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Monitor card payment performance across different PSPs, countries, issuing banks, card types and card schemes.
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Analyse key payment KPIs, including authorisation and approval rates, transaction success rates, checkout conversion and decline ratios, identifying trends and opportunities for improvement.
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Investigate failed and declined card transactions, identify recurring issues and coordinate corrective actions with PSPs and internal technical teams.
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Identify and implement opportunities to optimise payment routing, PSP allocation and checkout flows to improve transaction approval rates and customer conversion.
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Coordinate the onboarding of new PSPs and payment methods, including due diligence documentation, technical integrations, configuration and testing.
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Review PSP performance, processing fees and transaction costs, identifying opportunities to improve efficiency and reduce payment processing expenses.
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Monitor chargebacks, payment disputes and potentially fraudulent transactions, supporting appropriate action to minimise financial exposure.
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Support KYC/AML procedures by collecting, reviewing and maintaining relevant due diligence documentation in line with applicable requirements.
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Ensure payment operations comply with relevant Visa and Mastercard rules, 3D Secure (3DS), PSD2/SCA requirements and applicable industry standards.
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Assist with settlement reconciliation and investigate discrepancies between payment processing records and settlements, where required.
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Prepare regular and ad hoc payment performance reports, providing actionable insights and recommendations to management.
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Handle payment-related escalations and coordinate with relevant internal teams and external providers to ensure timely resolution.
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Proactively identify opportunities to introduce new payment solutions, improve existing processes and enhance the overall payment experience.
CANDIDATE PROFILE
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Minimum 2–3 years of relevant hands-on experience in merchant card payments, PSP operations, payment processing or payment gateway/acquirer management.
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Previous experience within a PSP, payment processor, fintech company or an online business accepting customer card payments.
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Proven experience communicating directly with PSPs, acquiring banks and payment gateways to manage operational issues and improve payment performance.
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Strong understanding of online card payment acceptance, authorisation flows, acquiring banks, card issuers, Visa/Mastercard and alternative payment methods (APMs).
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Practical experience monitoring and analysing payment approval rates, authorisation rates, transaction declines and checkout conversion.
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Ability to investigate failed transactions, identify decline patterns and work with payment providers to resolve processing issues.
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Good understanding of payment routing, 3D Secure (3DS), PSD2/SCA and relevant card scheme requirements.
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Knowledge of chargebacks, payment disputes, fraud monitoring and KYC/AML procedures.
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Understanding of PSP pricing, processing fees, settlement reconciliation and payment cost optimisation will be considered an advantage.
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Strong analytical and problem-solving skills, with the ability to interpret transaction data and identify performance trends.
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Excellent knowledge of Microsoft Excel and/or Google Sheets, with experience preparing reports and analysing payment metrics.
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Excellent communication, organisational and stakeholder management skills.
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Proactive, detail-oriented and solution-driven, with the ability to manage multiple priorities in a fast-paced environment.
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Ability to work independently and collaboratively with internal teams and external payment providers.
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Excellent command of the English language, both written and verbal.
SALARY AND BENEFITS
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€30,000 - €42,000 Gross Per Annum.
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
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Performance-based bonus scheme.
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Provident Fund Scheme.
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Flexible working arrangements and remote work options.
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7.5-hour working day with a 30-minute break.
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Free coffee, fruit and refreshments.
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Up to 25 days of annual leave plus public holidays.
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Five days of paid sick leave.
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Parental leave allowance and newborn baby gifts.
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Postpartum support programme.
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Modern, centrally located offices.
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Continuous professional development and on-the-job training.
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Diverse and supportive international team environment.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 736 for further information.
