Senior Executive (Player Protection)

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Our client who aids and advises to Gaming companies is searching for a Senior Executive (Player Protection) to join their team in Malta. The Senior Executive (Player Protection) shall report to the Manager - Investigations & Player Protection and assist with the day-to-day operations and the development of the Responsible Gaming, and Player Support Units, whilst acting as a single point of contact for the same, both internally and externally. If you feel you have the necessary skills and experience for this role, then GRS look forward to receiving your CV for this Malta based Senior Executive (Player Protection) role.

  • Responsible for the day-to-day management of the player support and responsible gaming functions within the Authority.
  • Assist with the development of responsible gaming policies and procedures.
  • Assessing the implementation of responsible gaming policies and procedures by licensees through the conducting and reviews of responsible gaming audits in line with the applicable laws, regulations, and directives.
  • Maintain up-to-date risk rating of all Licensees by ensuring that all issues are logged in the company systems.
  • Drive awareness campaigns on Responsible Gaming by conducting awareness programmes and training with both internal and external stakeholders on the different elements of Responsible Gaming and Player Protection.
  • Conduct research and stay current with trends in Responsible Gaming.
  • Supervise the company’s Player Support Unit whilst ensuring that player complaints are addressed in a timely manner and that cases are followed-up by the responsible officers.
  • Monitor performance of Player Support and Responsible Gaming officers, whilst ensuring individual development through periodic reviews and day to day coaching.
  • Provide regular updates to the Regulatory Senior Management, relevant Committees, and EXCO, as required by the business.
  • Represent the Authority in various conferences and fora which are relevant to Player protection, as required by the business.
  • Carry out any other duties/tasks as directed by Regulatory senior management.
  • In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent.
  • In possession of relevant Gaming experience in Regulatory functions, particularly in the field of Responsible Gambling and Problem Gambling shall be considered an asset.
  • Experience in auditing or advisory industries shall be considered an asset.
  • A very good command of the English language.
  • Strong report writing skills and use of business English.
  • Proficiency in use of computing applications for data analysis and reporting.
  • In possession of Good Leadership Skills, ability to give directions, mentor and motivate the respective team.
  • Ability to work under pressure in a fast-paced and changing environment.
  • Ability to organise and present findings, and recommendations in a timely and concise manner (both verbal and written).
  • Great salary
  • Excellent offices
  • Annual fitness allowance of €100
  • Study leave (40 hours annually) and exam leave
  • Private Hospital Health Insurance cover and subsidised rate for dependents sharing the same residential address
  • Flexible working hours – starting time anytime between 7:30 and 9:30 (total workday of 8.5 hrs)
  • Remote working 2-3 days per week.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Laura Constantinou, quoting the above job reference or call +356 27780664 for further information.



Job Summary
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    3 June 2022
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  • 3683