Senior Merchant Account Manager

icon Limassol
icon Forex



Our Client is a fast growing and innovative service provider established in Limassol with international exposure and the goal to provide tech oriented and high-quality services enabling their clients’ growth and success. Due to continuous growth, they are seeking to hire a Senior Merchant Account Manager to join their team. If you hold at least 3 years of proven experience in a similar leading role within the high-risk merchant industries, please apply for this role today!
  • Help setting and implementing the strategic vision for growth and direction related to payments and risk management products.
  • Break down the business and product requirements to development tasks.
  • Oversee internal and cross-department projects and workflow: analysis, prioritisation, planning, documentation integration, configuration, and testing until full implementation by the deadline. This involves bridging gaps between different functions and aligning all the teams involved.
  • Develop detailed project plans to visualise, monitor and track progress of projects to their granular level.
  • Correctly identify project stakeholders, provide them with regular updates with project progress, timely escalations with project risks and consult them for project decisions.
  • Oversee the overall readiness of all departments for the launch of new ecommerce products and functionalities.
  • Be one of the points of contact for internal stakeholders for high level queries and ensure stakeholder reports are always kept up to date
  • Oversee that the management of service providers applications, commercials, and agreements is in line with the different stake holders’ requirements.
  • Oversee the development of strong professional relationships with business partners, all customer-facing departments, finance, and compliance teams.
  • Keep suppliers up to date with relevant company business needs and requirements.
  • Oversee the research, analysis and presentation of new payment and risk management solutions to the head of department according to the current business needs and growth strategy.
  • Be on top of new payments and risk management solutions and trends within the industry.
  • Create and/or Organise service providers information logging, reporting, and sharing processes.
  • Oversee the performance of the merchant account management team, processes, procedures, and training material to maintain high level quality.
  • Help to grow cohesive cross-functional high-performing teams and foster good communication between team members and stakeholders.
  • Regularly initiate performance and cost analysis on tools and department procedures.
  • Assist in performance review meetings, presenting key performance data and goals.
  • Reinforce the culture and core values of the group through appropriate behaviours and actions
  • Constantly develop self to increase personal contribution to the role.
  • At least 3 years of proven experience in a similar leading role within the high-risk merchant industries.
  • Proficiency with Microsoft Office applications, particularly Excel
  • Good verbal and written communication skills in English
  • Organised, efficient, and looking to succeed within a results-driven team.
  • Attention to details, inquisitive nature and confident in the decision making.
  • Flexibility to work on call evenings and/or weekends if needed.
  • Annual Bonus based on Performance
  • Personal Development allowance
  • Group Medical Plan
  • Work from Home plan
  • Free Lunch 3 times/week
  • Working Hours: 9:00-18:00, 5 days per week including weekends
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Nikoletta Constantinou, quoting the above job reference or call +357 25 342 720 for further information.


Job Summary
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    25 May 2022
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  • 2862