A reputable software development, business solutions and technology consulting company in Nicosia with clients operating in various industries, are working with GRS to recruit a Software Helpdesk Operator to join their team in Nicosia. The successful candidate will be a dedicated helpdesk operator with excellent analysis and communication skills. If you are looking to join a well-establish and stable organization for the next step of your career, please apply below.
MAIN DUTIES AND RESPONSIBILITIES
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Become an expert in the software systems supported by the company.
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Handle support requests by telephone or email.
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Perform the first level of troubleshooting for basic or common issues.
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Redirect more complex issues or requirements to the appropriate internal or external resources.
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Quickly identify and escalate situations requiring urgent attention.
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Follow up with clients to ensure complete resolution of issues.
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Manage the helpdesk ticketing system.
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Provide training to users.
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Maintain helpdesk and other relevant documentation.
CANDIDATE’S PROFILE
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University degree in a related subject.
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High level of computer literacy.
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Excellent analysis and communication skills.
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A customer-centred approach to technical support.
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Basic understanding of enterprise business processes.
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Fluent in Greek and English.
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Previous experience in software technical support will be a definite advantage.
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Previous experience in software consulting or development is not essential but will be an advantage.
COMPANY’S BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.