GRS Recruitment are working with a fast paced and growing Financial Technology Company who are searching for a Spanish Speaking Call Monitoring Officer to join their expanding team in Limassol. The successful candidate must be fluent in English and Spanish both verbal and written. If this sounds like the position for you, please reach out for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Monitoring recorded calls daily
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Quality Assurance Performance
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Provides feedback data to management
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Investigating customer complaints
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Ensuring that the company is compliant with the regulatory framework on all levels
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Identify breached of the company’s internal procedures and relevant regulations
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Provides ideas for process improvements to enhance process efficiency, quality, and customer experience
CANDIDATE PROFILE
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Fluent in English and Spanish, both verbally and written
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Previous experience in a similar position will be considered as advantage
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Good knowledge of Microsoft Office Suite
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Ability to work under pressure
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Effectively prioritize urgent cases/multi-task in fast paced team environment
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Efficient typing skills/reports
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Eleni Kyriakou,
eleni@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.