A premier provider of products, services and platforms for online foreign exchange and CFD trading, licensed by 5 global regulators, are working with GRS to recruit a Spanish Speaking Call Monitoring Officer to join their Limassol based team. The successful candidate will be fully fluent in both Spanish and English, a great listener with attention to detail. This would be a great career move in joining a company passionate for innovation and service that has enabled them to grow and expand into new markets to offer products to serve their growing legion of beginner and experienced traders across the globe. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for the Limassol based Spanish Speaking Call Monitoring Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Dealing with client complaints and legal matters related to Compliance
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Monitoring recorded calls on a daily basis
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Prepare call monitoring reports (weekly, monthly, quarterly)
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Quality assurance performance: assess and evaluate the Conversion and Retention Officers’ work
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Reviewing, approving and monitoring marketing communication, materials and publications in English or/and Spanish
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Providing the assistance to the Head of Compliance with preparing the training and educating material for Spanish speaking staff of the Company to improve client communication practices
CANDIDATE PROFILE
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Fluency in English and a high level of Spanish language – both verbal and written. Any additional language will be considered as an advantage.
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Great listener with attention to detail
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Critical thinker
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Previous work experience in a call monitoring/Compliance role is not necessary, as the continuous education training and mentoring will be provided by the Company
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Ability to multitask in a fast-paced team environment
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Proficiency in MS Office
BENEFITS
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CPD seminars or any additional training, which is related to the position, after the probation period is successfully completed.
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22 days annual leave.
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Weekends and public holidays off.
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Company`s events – holiday lunches/dinners.
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Paid parking with unlimited time/duration.
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Friendly and calm work environment.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman,
ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.