Spanish Speaking Customer Service Officer

icon Limassol
icon Forex



On behalf of our client, an innovating Forex Broker company based in Limassol, GRS are seeking to recruit a Customer Service Representative who speaks fluent Spanish. The ideal candidate must be a good team player who is also able to work autonomously. This is an amazing opportunity for someone who is looking for a fresh start, or to continue advancing their career in the Forex Industry and be a part of a professional team. If you are interested, GRS look forward to seeing your CV for this Spanish Speaking Customer Service role today!
  • Performing KYC and due diligence checks
  • Ongoing clients monitoring for AML purposes
  • Registration and opening of new clients’ accounts in the Company’s software
  • Amending and terminating clients’ accounts in the Company’s software
  • Settlement of transactions (deposits, withdrawals and internal transfers)
  • Monitoring of the transactions performed through the Company comparison thereof to the instruction received and sorting of any discrepancies
  • Record keeping of executed transactions (available in electronic form on the MTS and MT4)
  • Sending accounts’ statements upon request
  • Archiving of all relevant documents in CRM (agreements, contracts, confirmations etc.)
  • Handling of customers’ complaints
  • Registering disputes and chargebacks
  • Good command of English language, written and verbal
  • Fluency of the Spanish language, written and verbal
  • Computer literacy, with working knowledge of Microsoft Office applications and CRM systems
  • Ability to work autonomously as well as part of the team
  • Attention to detail and target oriented
  • Basic/Advanced CySEC examination is an advantage
  • Any additional languages (Russian, German, Dutch, Portuguese) is an advantage
  • Experience in a similar role in the Financial/Forex Industry is an advantage
  • A University degree in Business Administration/Economics/Finance or similar is an advantage
  • Excellent remuneration package based on experience, skills and performance
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to
To apply for this position, please email your CV to Peter Michael, quoting the above job reference or call + 357 25342720 for further information.
Job Summary
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    21 April 2021
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