Support Center Agent Turkish Speaker

icon Remote
JOB DESCRIPTION

Ref#1899

 

On behalf of our client, a well-established international service provider, is working with GRS to recruit a Support Agent Turkish speaker to work remotely or to be based in Chania. The successful candidate will have at least 1 year of relevant experience as a Customer Support. This is an excellent opportunity to be part of an enthusiastic and expanding team that values speed and quality. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this remote support agent Turkish speaker position.
MAIN DUTIES AND RESPONSIBILITIES
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of procedures, products and services
CANDIDATE PROFILE
  • Excellent knowledge of English and Turkish languages is a must
  • Bachelor’s degree in Information Technology, Computer Science
  • At least 1 year of relevant experience
  • Experience of airline industry will be considered as an advantage
  • Working knowledge of IT software
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
COMPANY BENEFITS
  • A friendly and collaborative work environment with cross functional and international teams
  • An inspirational and positive environment within the team
  • Competitive remuneration package based on qualifications & experience
  • Travelling opportunities
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
  • icon
    23 September 2021
  • icon
    Permanent
  • 1899
  • charalambos@grsrecruitment.com